1. Services

LevelUp will provide Client with the product known as Executive AI Coaching.

Specific program elements, such as curriculum content, coaching sessions, and start/end dates for the program are as communicated during onboarding or as shown in your enrollment materials.

2. Nature of Services

Executive AI Coaching is educational and advisory in nature. LevelUp will provide strategic coaching, guidance, frameworks, and learning materials related to AI leadership and adoption.

LevelUp does not provide:

• Implementation services
• Legal advice
• Guaranteed business outcomes or results

Client acknowledges that decisions, actions, and outcomes resulting from participation in the program remain Client's sole responsibility.

3. Fees and Payment

The fee for this engagement is the amount shown at checkout (including any standard list price and discounted or pilot rate, if applicable). Payment is due in full in advance as stated at checkout.

Payment will be made via Stripe. Access to the program may be delayed until payment is received.

4. Scheduling and Rescheduling

The parties will work together in good faith to schedule the five sessions within the program term.

Each party agrees to provide at least 24 hours' notice before canceling or requesting to reschedule a scheduled appointment, except in the case of emergency or circumstances outside reasonable control.

LevelUp will make reasonable efforts to accommodate rescheduling requests made with proper notice. Repeated cancellations or scheduling delays by Client may make it impossible to complete all sessions within the original program term. Any extension will be at LevelUp's discretion.

5. Refund Policy

Except as stated below, fees paid under this Agreement are non-refundable.

If Client cancels participation in the program within the first seven (7) calendar days after the program start date, Client will be entitled to a refund of 50% of the fee paid.

No refunds will be provided after that first-week period.

6. Intellectual Property and Use of Materials

All course materials, frameworks, curriculum, worksheets, slides, templates, methods, and related content provided by LevelUp are and will remain the sole property of LevelUp.

Client is granted a limited, non-exclusive, non-transferable license to use these materials for Client's own personal or internal learning purposes in connection with this program.

Client may not reproduce, distribute, publish, sublicense, sell, share, or otherwise provide LevelUp's materials to any third party outside the context of the program without LevelUp's prior written permission.

7. Testimonials, Feedback, and Marketing Use

LevelUp may use anonymized examples, generalized outcomes, and non-confidential feedback derived from the engagement for marketing, educational, and business development purposes.

LevelUp will not use Client's name, company name, logo, direct quotes, or attributed testimonial without Client's prior permission.

8. Confidentiality

Each party may receive non-public information from the other in connection with this Agreement. Each party agrees to keep such information confidential and not disclose it to any third party except as required by law or as reasonably necessary to perform under this Agreement.

Confidential information does not include information that:

• Is or becomes publicly available through no wrongful act of the receiving party
• Was already known by the receiving party without confidentiality obligation
• Is independently developed without use of the other party's confidential information
• Is rightfully received from a third party without restriction

9. Termination

This Agreement begins when Client accepts it and continues until the services described above are completed, unless earlier terminated in accordance with this Agreement.

Client may terminate participation at any time, subject to the refund policy above.

LevelUp may terminate this Agreement if Client engages in abusive, unlawful, or materially disruptive conduct, in which case LevelUp will determine in good faith whether any partial refund is appropriate based on services already delivered.

10. No Warranty; Limitation of Liability

LevelUp makes no guarantees, warranties, or representations regarding any particular outcome from the program.

To the maximum extent permitted by law, LevelUp's total liability arising out of or related to this Agreement shall not exceed the total amount actually paid by Client under this Agreement.

LevelUp will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, business opportunity, or goodwill.

11. Independent Contractor

LevelUp is an independent contractor and not an employee, partner, joint venturer, or agent of Client.

12. Governing Law

This Agreement will be governed by and construed in accordance with the laws of the State of Oregon, without regard to conflict of laws principles.

13. Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous discussions, communications, or understandings related to that subject matter.

Any amendment to this Agreement must be in writing and agreed to by both parties.